FAQ
WHERE IS YOUR STORE BASED?
Our online store is operated from Hamurana, a small rural settlement on the outskirts of Rotorua, New Zealand.
HOW DO I PLACE AN ORDER?
All orders are required to be placed through our website. If you think your item may need a sizing adjustment feel free to leave us a note at checkout and we will contact you if we require more information. You will receive a confirmation email shortly after placing your order.
WHAT IF MY SADDLE IS A NON STANDARD SIZE?
Simple, order a saddle cover and pop the details in the notes section at checkout. We are pros at customising our products to meet your requirements, we will contact you if we require any additional information or measurements. Feel free to contact us with any questions.
CUSTOM ORDERS
If you would like a product which isn't listed on our website, a variation of one of our products, or if you would just like to chat before you place an order, please contact us and we will do our best to help.
WHAT PAYMENT METHODS DO YOU TAKE?
We accept New Zealand bank transfer and all major credit cards which are processed at our secure checkout through Stripe.
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
As all of our products are made to order, unless stated otherwise on the product page please allow 10 business days for your order to be completed before shipping. You will receive a confirmation email once your order is placed giving you an estimated shipping date and another email when your order has been booked with the courier so you can track your items.
We do endeavour to complete orders as quickly as possible, if you're in a rush please let us know and we'll do our best to accommodate.
HOW MUCH IS SHIPPING?
All New Zealand orders are sent tracked via Courier Post and should arrive within 1-3 working days. All orders are sent signature required.
We charge a flat rate shipping fee of $10.00 to urban addresses and $15.00 to rural addresses.
DO YOU SHIP WORLDWIDE?
Of course! For any enquiries on international shipping please contact us.
HOW CAN I RETURN MY ORDER?
Please visit our terms and conditions page to view our returns policy.