Terms and Conditions
GENERAL
By using this website you are agreeing to the following terms and conditions. Crescendo Equestrian reserves the right to change any information to the below terms and conditions or any other information on this website at any time.
RETURNS
We want you to be 100% satisfied with your purchase so if you have any questions before ordering please feel free to contact us on crescendoequestrian@gmail.com and we will answer them to the best of our abilities. In the unlikely event that you need to return your item(s) to us, please see our returns policy below.
While utmost care is taken when packaging your order, mistakes do sometimes happen. In the event that you have received a wrong item or something that you ordered isn't there at all, please contact us as soon as possible so that we can work with you to remedy the situation.
All items are thoroughly checked before packaging, but on the off chance that we have overlooked a fault (excluding items sold as seconds) please contact us with a photo and description of the fault so that we can arrange a replacement to be sent. Contact must be made within 7 days of the parcel being received.
Fabric shades can vary depending on supplier and dye lots. If you have a specific colour you require matching please contact us before placing an order. Please also note that this means colour shades may vary from those displayed and colour may also differ from how it appears on your screen due to varying monitor settings.
If you find that your parcel has been damaged in transit please contact us immediately. Please photograph both the damaged item and the damage to the packaging (if any) so that we are able to make a claim with our courier and get a replacement on its way.
PRICING
All prices are stated in New Zealand dollars. Crescendo Equestrian is not GST registered therefore GST is not charged on items purchased through this website.
SAFETY AND CARE
Whilst our products are made with safety at the forefront of our minds, Crescendo Equestrian does not take responsibility for accidents or injuries that occur from incorrect use of our products.
To clean, use a cool gentle wash. Our products can be tumble dried on a low setting.
PRODUCT IMAGES
All product images featured on our website and any associated social media accounts are either taken by us or attained with explicit consent from our photographers, influencers and customers. They are all actual photographs of the products you are viewing.
PRIVACY
We will never distribute, sell or use your personal information for any reason other than processing and delivering your order to you. When you place an order by credit card we do not store any information other than what is listed above. Your card details are processed through Stripe on an encrypted server so you can be assured your order is being processed safely and securely.
COPYRIGHT
All content within this website, including but not limited to text, graphics, logo, images and product designs are all the property of Crescendo Equestrian. Reproducing, copying or republishing is strictly prohibited.